phone swap

Newbie

phone swap

I did the phone swap on line from an apple iPhone to a galaxy phone and it said it worked. But, I am not getting texts from some people, I can send one and then the response comes on the old phone.  The old phone is still showing boost service on it.

 

thanks,

3 REPLIES 3
Agent

Re: phone swap

Hello,@rgio. Thank you for stopping by. Please turn the old phone off and on the new phone dial ##72786# . Any change, please let us know. -Kira_M. 

Newbie

Re: phone swap

I did that, but the phone is still showing service on both phones, is that right?  It's weird, because I can text on the new phone and the response comes on the old phone, but only with certain people.  Some people don't get the texts at all.

Agent

Re: phone swap

Understood. Please send us a private message to better assist you. -Kira_M.