db_no_data_found_exception-Client.701:XXXXXXXXXXXXXXX is not found in NMS Data not found

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db_no_data_found_exception-Client.701:XXXXXXXXXXXXXXX is not found in NMS Data not found

I have an unlocked Samsung Galaxy S7, and when I try to activate it as a device, I get this message: 

db_no_data_found_exception-Client.701:XXXXXXXXXXXXXXX is not found in NMS

Data not found

Is anyone else having trouble like this? Any help?

3 REPLIES 3
Agent

Re: db_no_data_found_exception-Client.701:XXXXXXXXXXXXXXX is not found in NMS Data not found

So sorry to hear about this experience, EllaJohnston. We want to help! Please send us a private message along with your phone IMEI number. 

Groupie

Re: db_no_data_found_exception-Client.701:XXXXXXXXXXXXXXX is not found in NMS Data not found

I am having the same issue and it is frustrating the crap out of me.
Agent

Re: db_no_data_found_exception-Client.701:XXXXXXXXXXXXXXX is not found in NMS Data not found

Hi there, @diesel23. Please send us a private message with the MEID, phone number and pin. We'll take a look.