I got a replacement galaxy s7 phone for my boost account recently. For a while I had an invalid SIM card error, that went away but for the entire time I've had my new phone I've had no data. I would get MIP: 67 error codes. Today I attempted to refresh my profile by dialing ##72786#. This did not help. I then chatted with an advisor from Samsung support. He advised that I wipe the cache partition. Now I can't even text or call with my phone!
We are so sorry for this experience, @andreaashley484. We can also assist you via our community at https://community.boostmobile.com/?INTNAV=TopNav:Community. Unlike this channel, we can deal with sensitive information such as your account details in our community. If you don't have a user, click the circle on top right side of the page, and select "New User? Register here". Please check your e-mail’s Inbox or Spam/Junk folders to complete the registration process, otherwise, we will not be able to send you messages in our community.
In order to post your request, please click on the menu on the upper left corner of the community home screen, select plan& services, select network& coverage and start a topic. An agent will assist you shortly.