My brother gave me his Samsung J7 Perx, had it removed from the family plan it was on so I could use it since my phone is in bad shape. When I try to swap the phones it says the device is not eligible to swap. It's a boost mobile phone so I'm not sure what the issue is, please help!
Hey there, chilicheese! Can you please send me a private message with your phone number and PIN together with the device IMEI/DEC number?
To send me a private message, please click on my username and select to send a private message.
Hi there chilicheese. I am glad we were able to performed that swap for you and that your device is up and running. If you need assistance you can always reach out to us here.