Why can't I swap to my new Boost Samsung J7 Perx?? Not Eligible?

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Groupie

Why can't I swap to my new Boost Samsung J7 Perx?? Not Eligible?

I am an existing customer and I just received my brand new Boost Mobile Samsung Galaxy J7 Perx, logged into my Boost Mobile Account on the website, went to the activation page and selected thhe option "I am a current customer and want to swap devices." After entering the IMEI and clicking "next" I get an error messege saying "This device is not eligible to swap." How can that be? This is a brand new Boost Mobile Phone! What will it take to resolve this issue?

Thanks

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Agent

Hi, @derek54! We've replied to your private message. 

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7 REPLIES 7
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Agent

Hey, derek54! We’d like to look into this for you. Can you send us a private message with your phone number to verify your account? Thanks!

Groupie

Thanks for the reply Carol21, I just sent it now . Although it looks like you replied 12 hours ago and aren't on line anymore, if anyone else who is I can send it to them also.

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Agent

Hi, @derek54! We've replied to your private message. 

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Enthusiast

I have the same problem. Please message me to get information.
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Agent

Hello, Maiden2112. We're sorry for this hassle. We definitely want to look into this for you. Can you send us a private message with your phone number, pin code, MEID of the phone and SIM card number?

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Groupie

Same issue plzhelp
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Agent

Hello 12krcompton. Please send us a private message so we may work directly with you.

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.