Understood. Unfortunately, warranty does not cover phones damaged from any of the following: defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, or modification of any part of product, including antenna, or cosmetic damage. Any plastic surfaces or other externally exposed parts that are scratched or damaged due to normal use.
Sorry to hear that. Insuring your phone provides you peace of mind by protecting your phone in the event of loss, theft, accidental damage, and out-of-warranty mechanical or electrical breakdown. Unfortunately, you did not add the phone insurance. We have great online discounts https://www.boostmobile.com/deals?INTNAV=TopNavealseals. Please let us know if you have any other questions, or if we can be of further assistance.