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Unlocked Samsung Galaxy S20+5G does not activate

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Enthusiast

Unlocked Samsung Galaxy S20+5G does not activate

After a week of being released, and the same phone being advertised in stores and online by Boost, my unlocked version will still not activate.

 

It will get to the point where it says it is activated then the device will restart.  After the restart a message pops up that the SIM data needs to update....then another restart.  This will repeat continuously.

 

Will this phone ever be able to be used?

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Agent

Re: Unlocked Samsung Galaxy S20+5G does not activate

Hi, DarthMaleval. Unfortunately, not all unlocked devices are compatible with our network. We do advertise the phone, but the Boost Mobile version. It is not unlocked.

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2 REPLIES 2
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Agent

Re: Unlocked Samsung Galaxy S20+5G does not activate

Hi, DarthMaleval. Unfortunately, not all unlocked devices are compatible with our network. We do advertise the phone, but the Boost Mobile version. It is not unlocked.

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Enthusiast

Re: Unlocked Samsung Galaxy S20+5G does not activate

That's interesting as two separate reps in a Boost Mobile store typed in the number and said it would work (and they both talked to someone in support on the phone).  I also checked this information online (IMEI numbers, etc...) before I went to the store because it said it was compatible, including the correct SIM card.

 

If what you say is true, then your website and all of those employees have given me wrong information.