Hi, aamejia98. Thanks for contacting us. All of our phones are made to work exclusively in our network, some phones qualify for unlocking, but that does not guarantee that the phones can work on other networks. To unlock your device, you'll need to meet some requirements.
1. The device must be turned on in the Sprint coverage area with the Boost Mobile SIM card in it.
2. The person requesting the device to be unlocked must be a current or former customer or an individual owner who can provide the phone number and PIN code for the account last associated with the device.
3. The device has not been reported as lost or stolen.
4. The device has been activated at least 12-months, and at least a payment has been made within the last 90 days of that 12-month activation.
If your device meets the requirements, please send us a private message so we can assist with this.
Hi there, @pol001! Boost Mobile will assist with unlocking a device under the following circumstances:
The device is SIM unlock capable
The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked
The device has been active on the associated account for at least 12 months
The associated account is active and in good standing
The device must be turned on and in Boost Mobile coverage.
You can get more information about our unlocking policy here at https://boost.co/2CLQ58R.