Hi there, neva3! Upon notification of the unlock ensure that the Sprint SIM remains in the device, and perform an Update Data Profile. For inactive devices, this function should be performed within 14 days of the notification. All Android devices, must have the Sprint SIM inserted to receive the unlock instruction.
We do not make any guarantees as to a device's performance on another carrier's network or that any or all device features or functions will be fully or partially operational.
Hmm – that doesn’t sound right. Let’s take a closer look! Please send me a private message with the phone number, PIN number and IMEI associated to the device in question.
Hi there, jadehersley1993. It may take 3-5 days. You can contact us or customer care for an update on the case status. If an email was added to the case, you should also receive an email.