Trouble unlocking my S8

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Trouble unlocking my S8

We made the switch to Verizon, ported our numbers over, and got our new sim cards. The S8 in question is factory unlocked (SM-G950U), so I don't know what the problem here could be.
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Agent

Hello, Pulse1147. We definitely want to look into this for you. Please, send us a private message to further assist you. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

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Agent

Hello, Pulse1147. We definitely want to look into this for you. Please, send us a private message to further assist you. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

View solution in original post