This device is not eligible to swap

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Groupie

This device is not eligible to swap

hello, I am trying to swap from this moto e5 play phone to a s7 edge sprint phone that I have in my possession, but it won't allow it? i'm on the "Boost Family Plan Promo" by the way. does that automatically disqualify me from swapping to any other phone?

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Agent

Re: This device is not eligible to swap

Hi there, @fatface1231. Thanks for reaching out. Unfortunately, the Sprint Samsung Galaxy S7 Edge is not compatible with our service. We apologize for this experience.