Switching to Unlocked Galaxy S10 but getting error message

Enthusiast

Switching to Unlocked Galaxy S10 but getting error message

Hello, I am trying to switch from an S9 to a new unlocked S10. I have the sprint Sim card kit and am typing in the phones IMEI number but still getting this error. Please help.

5 REPLIES 5
Agent

Re: Switching to Unlocked Galaxy S10 but getting error message

Hello swole94, lets get you sorted out. What error do you get?

Enthusiast

Re: Switching to Unlocked Galaxy S10 but getting error message

Hi Tabitha,

 

I get an error message saying the device cannot be transferred when I type the IMEI into the website. I get a "Please contact your service provider to activate your device for service. Internal Error (407)" when I try to connect on my phone. This is using the SIMOLW506TQ Sprint sim card.

Agent

Re: Switching to Unlocked Galaxy S10 but getting error message

Did you enter the DEC on the link below to see if the device is compatible with our network?

 

https://activate.boostmobile.com/bring-your-phone?intnav=TopNav:Phones:BringYourPhone

Enthusiast

Re: Switching to Unlocked Galaxy S10 but getting error message

It says it is compatible with SIMOLW516TQ, I bought the sprint pack with SIMOLW506TQ, SIMOLW416Q, and SIMOLW506C in it. Will any of these ones work or does it have to be that one? Because when I try to pick the boost mobile sim card pack, the store doesn't load.

Agent

Re: Switching to Unlocked Galaxy S10 but getting error message

If it says that the compatible SIM card is the SIMOLW516TQyou have to buy that SIM card.