I try to swap my device but it won't work and just says device not eligible
Hello DarkenedSoul, lets get you sorted out. Did you check if your device is compatible with our network. You can check it here. Which phone do you have?
It says it has been reported lost or stolen. I recently got this phone and I am sure it was not lost or stolen
Hi @DarkenedSoul. We have replied to your private message and will continue to assist you through there.