Start here for Samsung Galaxy S9/9+ FAQS

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Community Manager

Start here for Samsung Galaxy S9/9+ FAQS

We've compiled a few of the more common questions asked about the new Samsung Galaxy S9 and S9+

Have another question? Feel free to ask it here!

 

Moderators and message board managers may move questions and comments that have been addressed as well as off topic comments/complaints to another location.  Doing so helps us keep this thread clean and easy to read for others.

 

Q: Will Boost Mobile be carrying the Samsung Galaxy S9?

A: Yes!  Starting March 16, 2018 customers can order a Samsung Galaxy S9 from BoostMobile.com

 

Q: What color will Boost Mobile carry?

A: Boost Mobile will carry the Samsung Galaxy S9 in black.  Customers may be able to purchase and activate a Galaxy S9 Special Edition (factory unlocked) version in another color and activate it on Boost after 3/16/18.  Once you've received your device, you may contact Boost Mobile for assistance with activation.

 

Q: Will Boost Mobile carry the Samsung Galaxy S9+?

A:  We won't carry the Galaxy S9+ at launch, however, customers can purchase and activate a Special Edition (factory unlocked) S9+ from Samsung and activate it on Boost.  Once you receive the unlocked device, you may contact Boost Mobile to obtain a compatible SIM, order one from our Bring Your Phone page, visit a Boost location, or selected Walmart, Target and Best Buy locations.

 

Q:  Can I buy a Samsung Galaxy S9 on payments?

A:  Eligible customers may be able to purchase a Samsung Galaxy S9 through BoostUP!  This program allows qualified customers to purchase a device on installments.  Get more information about BoostUP on our support page.  Samsung also has an installment purchase program for qualified buyers on their website.

 

Q: Can an unlocked Samsung Galaxy S9 or Galaxy S9+ add the Todo Mexico(International Roaming) Addon?

A:  Updated:  No, unfortunately, unlocked/BYOD devices are not eligible for the Todo Mexico Addon.  You can add International Dialing and Texting in order to make calls and send SMS from the US to customers in other countries.  Great news, Boost Fam!  Unlocked or Special Edition versions of the S9 and S9+ will have access to Todo Mexico addon giving you roaming permissions while in Mexico!

 

 

 

Orders are not yet being accepted for the Samsung Galaxy S9. These FAQs will apply once we have begun accepting orders on 3/16/18

Q:  I tried ordering a new phone but I'm getting a message about my shipping address, what's going on?

A:  Your account billing address must match the shipping address of your order as well as the billing address of your credit card in order to complete an order.

 

Q:  I selected expedited shipping for my order.  Does that mean I'm guaranteed to get the phone tomorrow?

A:  Expedited shipping allows us to send your phone to you by the fastest carrier method available.  Before that can happen, though, the order does have to go through several verification steps.  For this reason, we're not able to guarantee a device will be received on a specific date.

 

Q: How can I track my order?

A:  Once you've successfully ordered your phone, you can track it's progress on our Order Support page

 

Q:  If you run out of phones will you be able to tell me when you are going to get more?

A:  Unfortunately, we're not notified when new inventory arrives. For best results, keep checking the Shop section of BoostMobile.com or contact your local Boost Mobile store.

Community Manager

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68 REPLIES 68
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Accomplice

I literally wanted to ask this, are there any other required boost apps besides the voicemail?
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Accomplice

Hey

I am following up with you request. I got my SIM card today that I bought from Boost Mobile.com at this link Bring Your Phone page

The kit comes with three (3) different SIM cards. The one that will work should me SIMOLW506TQ, that's the one that worked for me. My Samsung Galaxy S9+ is now activated with Boost Mobile service. If you have any questions or need help let me know.

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Accomplice

When will you be able to active a 9+ unlocked without to much hassle??

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Accomplice

I have a s9 Factory unlocked straight from Samsung. Was told not eligible for activation why?  I had no problem with my unlocked note 8 ! When can we activate these phones on Boost service ?  Stinks to have a brand new phone & its useless on your service. 

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Accomplice

When will we be able to activate a factory unlocked s9 on Boost service ? Was told not able to on 3/24/18 ? Kind of depressing to buy your wife a new phone & it has to set useless 

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Accomplice

Did you check the previous messages? A lot of us have been able to activate our locked phones. Make sure you have the right sim card.
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Accomplice

I am writing this from my unlocked blue s9+
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Accomplice

I called them yesterday 03/24 & if I try it on line when I put in the IMEI it's says, not eligible for activation I talked to tech support also I don't see why it's a factory unlocked phone
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Accomplice

I called them yesterday 03/24 & if I try it on line when I put in the IMEI it's says, not eligible for activation I talked to tech support also I don't see why it's a factory unlocked phone
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Accomplice

U must b doing somthing wrong, even my wife has her own unlocked lilac s9 activated with boost