Start here for Samsung Galaxy S9/9+ FAQS

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Community Manager

Start here for Samsung Galaxy S9/9+ FAQS

We've compiled a few of the more common questions asked about the new Samsung Galaxy S9 and S9+

Have another question? Feel free to ask it here!

 

Moderators and message board managers may move questions and comments that have been addressed as well as off topic comments/complaints to another location.  Doing so helps us keep this thread clean and easy to read for others.

 

Q: Will Boost Mobile be carrying the Samsung Galaxy S9?

A: Yes!  Starting March 16, 2018 customers can order a Samsung Galaxy S9 from BoostMobile.com

 

Q: What color will Boost Mobile carry?

A: Boost Mobile will carry the Samsung Galaxy S9 in black.  Customers may be able to purchase and activate a Galaxy S9 Special Edition (factory unlocked) version in another color and activate it on Boost after 3/16/18.  Once you've received your device, you may contact Boost Mobile for assistance with activation.

 

Q: Will Boost Mobile carry the Samsung Galaxy S9+?

A:  We won't carry the Galaxy S9+ at launch, however, customers can purchase and activate a Special Edition (factory unlocked) S9+ from Samsung and activate it on Boost.  Once you receive the unlocked device, you may contact Boost Mobile to obtain a compatible SIM, order one from our Bring Your Phone page, visit a Boost location, or selected Walmart, Target and Best Buy locations.

 

Q:  Can I buy a Samsung Galaxy S9 on payments?

A:  Eligible customers may be able to purchase a Samsung Galaxy S9 through BoostUP!  This program allows qualified customers to purchase a device on installments.  Get more information about BoostUP on our support page.  Samsung also has an installment purchase program for qualified buyers on their website.

 

Q: Can an unlocked Samsung Galaxy S9 or Galaxy S9+ add the Todo Mexico(International Roaming) Addon?

A:  Updated:  No, unfortunately, unlocked/BYOD devices are not eligible for the Todo Mexico Addon.  You can add International Dialing and Texting in order to make calls and send SMS from the US to customers in other countries.  Great news, Boost Fam!  Unlocked or Special Edition versions of the S9 and S9+ will have access to Todo Mexico addon giving you roaming permissions while in Mexico!

 

 

 

Orders are not yet being accepted for the Samsung Galaxy S9. These FAQs will apply once we have begun accepting orders on 3/16/18

Q:  I tried ordering a new phone but I'm getting a message about my shipping address, what's going on?

A:  Your account billing address must match the shipping address of your order as well as the billing address of your credit card in order to complete an order.

 

Q:  I selected expedited shipping for my order.  Does that mean I'm guaranteed to get the phone tomorrow?

A:  Expedited shipping allows us to send your phone to you by the fastest carrier method available.  Before that can happen, though, the order does have to go through several verification steps.  For this reason, we're not able to guarantee a device will be received on a specific date.

 

Q: How can I track my order?

A:  Once you've successfully ordered your phone, you can track it's progress on our Order Support page

 

Q:  If you run out of phones will you be able to tell me when you are going to get more?

A:  Unfortunately, we're not notified when new inventory arrives. For best results, keep checking the Shop section of BoostMobile.com or contact your local Boost Mobile store.

Community Manager

Captain of the Pirate Ship the Vicious Cream Puff


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68 REPLIES 68
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Accomplice

Hello

how can i get an activation sim for my s9+ unlocked? Where I live there is no Boost Mobile store. is there a way i can get it shipped to me?

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Accomplice

they do not have a simcard available yet, I just spoke with them and they don't even know when will it available for purchase

The simcard model you need is  CZ4104TLWQ 

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Community Manager

Both the Factory unlocked S9 and S9+ use the same SIM, so if a store has one for the S9 it should work for the S9+.


If you're not near a Boost store, you should be able to order a SIM kit on Boostmobile.com or contact an agent here on Community who should be able to order one for you.  While I am a Community employee I am not an agent, I cannot order SIM cards.

Community Manager

Captain of the Pirate Ship the Vicious Cream Puff


If my post (or someone else's) was especially amusing, helpful, or informative, show a little love by clicking the 'thumbs' up' icon to give it a kudos or marking it the Accepted Solution.



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Accomplice

how can i buy a sim kit on boostmobile.com? i tried searching it up on boost mobile.com but couldn't see one. how can i get an agent to order one for me. sorry for my troubles.

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Community Manager

Try going to the Bring Your Phone page @abdoul

Community Manager

Captain of the Pirate Ship the Vicious Cream Puff


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Accomplice

Thank you so much!!! I was able to buy it.
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Enthusiast

Could you let me know if it activates? I want the S9+ but don't want to order it before confirming it will work.
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Accomplice

ok, i should receive it on Monday or Tuesday, then i'll let you know.
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Enthusiast

Thank you very much.
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Community Manager


@abdoul wrote:
Thank you so much!!! I was able to buy it.

Excellent!

 

It sounds like we're working on some issues with Care agents ordering the SIM.  For now, it's probably best to order through the link I provided.

Community Manager

Captain of the Pirate Ship the Vicious Cream Puff


If my post (or someone else's) was especially amusing, helpful, or informative, show a little love by clicking the 'thumbs' up' icon to give it a kudos or marking it the Accepted Solution.