Start here for Samsung Galaxy S9/9+ FAQS

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Community Manager

Start here for Samsung Galaxy S9/9+ FAQS

We've compiled a few of the more common questions asked about the new Samsung Galaxy S9 and S9+

Have another question? Feel free to ask it here!

 

Moderators and message board managers may move questions and comments that have been addressed as well as off topic comments/complaints to another location.  Doing so helps us keep this thread clean and easy to read for others.

 

Q: Will Boost Mobile be carrying the Samsung Galaxy S9?

A: Yes!  Starting March 16, 2018 customers can order a Samsung Galaxy S9 from BoostMobile.com

 

Q: What color will Boost Mobile carry?

A: Boost Mobile will carry the Samsung Galaxy S9 in black.  Customers may be able to purchase and activate a Galaxy S9 Special Edition (factory unlocked) version in another color and activate it on Boost after 3/16/18.  Once you've received your device, you may contact Boost Mobile for assistance with activation.

 

Q: Will Boost Mobile carry the Samsung Galaxy S9+?

A:  We won't carry the Galaxy S9+ at launch, however, customers can purchase and activate a Special Edition (factory unlocked) S9+ from Samsung and activate it on Boost.  Once you receive the unlocked device, you may contact Boost Mobile to obtain a compatible SIM, order one from our Bring Your Phone page, visit a Boost location, or selected Walmart, Target and Best Buy locations.

 

Q:  Can I buy a Samsung Galaxy S9 on payments?

A:  Eligible customers may be able to purchase a Samsung Galaxy S9 through BoostUP!  This program allows qualified customers to purchase a device on installments.  Get more information about BoostUP on our support page.  Samsung also has an installment purchase program for qualified buyers on their website.

 

Q: Can an unlocked Samsung Galaxy S9 or Galaxy S9+ add the Todo Mexico(International Roaming) Addon?

A:  Updated:  No, unfortunately, unlocked/BYOD devices are not eligible for the Todo Mexico Addon.  You can add International Dialing and Texting in order to make calls and send SMS from the US to customers in other countries.  Great news, Boost Fam!  Unlocked or Special Edition versions of the S9 and S9+ will have access to Todo Mexico addon giving you roaming permissions while in Mexico!

 

 

 

Orders are not yet being accepted for the Samsung Galaxy S9. These FAQs will apply once we have begun accepting orders on 3/16/18

Q:  I tried ordering a new phone but I'm getting a message about my shipping address, what's going on?

A:  Your account billing address must match the shipping address of your order as well as the billing address of your credit card in order to complete an order.

 

Q:  I selected expedited shipping for my order.  Does that mean I'm guaranteed to get the phone tomorrow?

A:  Expedited shipping allows us to send your phone to you by the fastest carrier method available.  Before that can happen, though, the order does have to go through several verification steps.  For this reason, we're not able to guarantee a device will be received on a specific date.

 

Q: How can I track my order?

A:  Once you've successfully ordered your phone, you can track it's progress on our Order Support page

 

Q:  If you run out of phones will you be able to tell me when you are going to get more?

A:  Unfortunately, we're not notified when new inventory arrives. For best results, keep checking the Shop section of BoostMobile.com or contact your local Boost Mobile store.

Community Manager

Captain of the Pirate Ship the Vicious Cream Puff


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68 REPLIES 68
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Groupie

I called customer care yesterday to activate my unlocked s9 and was told I have to wait a few more days smh #Help
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Accomplice

Go to the bring your phone page do it from there . Customer service told me the same thing . I did it on the bring your own phone page no problems
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Accomplice

Hi Guys, need your help again!! Just ordered the S9+ ( yes, took the dive 🙂 ). How can I order the SIM CARD from boost online? Do I have to go to the store? Do I need to wait for the phone to arrive? Only get 15 days to send the trade in so I'm trying to expedite everything I can. Thank you all for your support!!!!!

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Accomplice

Try best buy, target, or even walmart.. Hey have these 3 sim card activation kits that ypu can buy for 10 dlls and it will guide you on how to activate it once you get it. Welcome to the s9 team
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Accomplice

@neosirisThanks, just ordered the SIM from Best Buy ($18 S/H included), should be here this afternoon or sometime tomorrow. Now just wait for the phone.

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Community Manager

I'm so delighted with the amount of help you're all giving one another 🙂

 

I'm kind of thinking about starting an S9 Tips and Tricks thread where you all can share with each other.   If you'd like that, let me know and I'll get it up tonight!

Community Manager

Captain of the Pirate Ship the Vicious Cream Puff


If my post (or someone else's) was especially amusing, helpful, or informative, show a little love by clicking the 'thumbs' up' icon to give it a kudos or marking it the Accepted Solution.



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Accomplice

I'm currently with a different carrier but I have decided to switch to Boost Mobile.  I'm not tech savvy and I'm disheartened to learn that Boost Mobile doesn't even have live chat for help. My phone is broken so I was thinking of replacing it with Samsung Galaxy S9 plus which is not available at Boost Mobile store, unfortunately..  I came across this website tonight instead of a live chat from Boost Mobile. I thought this was Boost Mobile but it's a community forum instead.  So I found your reply, Community Manager if we {just signed in} would like your step by step assistance on how to go about bringing in Samsung Galaxy S9 plus from Samsung store online and having it activated online as well. The salients points are these from what I gathered from the forum: Buy an unlocked phone from Samsung store online, buy the sim card from Boost store or target or best buy where available and go through the Bring your own phone page from Boost Mobile Site and follow instructions that came with the Sim card and voila your Samsung galaxy s9+ will work! I hope I can be as good as the rest. My question is this, can I keep my old cell phone number from my current carrier? How?

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Accomplice

@ali_ofqnyI believe you could do that thru the process of bringing your own phone.

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Accomplice

@NYCKid Thank you so much for letting me know. I'm much in doubt because I asked the Boost Mobile store in Woodside in Queens, NY and the salesperson kept telling me that I can't keep my own number if I'm coming from Sprint. If I'm coming from another carrier except for Sprint yes I can. So I went to Sprint live chat. All of the care specialists I spoke to from Sprint assured me I can keep my own phone number.  Boost Mobile store said their system won't allow it. That's why I went to Sprint and asked again two different care specialists. Both assured me yes I can. One of them gave me a number to call if I ran into trouble. Now the problem for me is if I do the activation online how can a number to call from Sprint help me to keep my number to Boost Mobile? My dilemma is if I go to another store in Queens would they give me the same answer as the store from Woodside? Will this problem go away if I do the activation in Boost store? Three issues were. in my head: since Samsung Galaxy S9 plus is not in Boost store.. Two issues were resolved from Community forum. If buying outside buy an unlocked phone from Samsung store and sim card from Boost store or target or best buy. The third one is keeping my own number from Sprint which is still unresolved. All of these are all hanging in the air because I don't want to buy the S9 plus if I can't keep my own number and there are no other phones that I want from Boost Mobile. except for its plan which is the same I have from Sprint but without the added taxes and incidental fees. Other carriers don't have it except for Boost. Sprint's Samsung Galaxy S9 plus is way too expensive for me to buy outright and if I lease I have to stay with them. which I don't want anymore since I can go to Boost for the same plan for less. Can any care specialist from Boost help me with this issue if I can keep my own number for a Samsung Galaxy S9+ bought from outside? S9 plus is way too expensive to buy if I can't resolve this issue. I'll be forced to stay with Sprint then. and buy the phone from them and stay with my current plan or go to other carriers. Thank you.

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Agent

Hi there, @ali_ofqny! We can definitely help you out switching your number from Sprint to Boost Mobile. Because the phone number is coming from Sprint, we have to do a migration which is a different process and can only be performed through customer care. As soon as you get the SIM card, contact us, and send us a private message with the following information:

 

 

1. Name and last name.
2. Full address, including zip code.
3. Sprint phone number.
4. Sprint PIN/password.
5. MEID/DEC number and UICC/SIM card number of the phone that you would like to activate.
6. Price plan that you would like to have with Boost Mobile.
7. 4 Digit PIN that you would like to have with Boost Mobile