Samsung galaxy a6

Samsung galaxy a6

I bought a completely unlocked galaxy a6 from Best Buy. . When the IMEI number is put in, it says this device isn’t compatible. Yet you sale the same phone on ur page. I have tried to call customer support and now t able to get through
3 REPLIES 3
Agent

Re: Samsung galaxy a6

Hi there, @Jennifer0279. Unfortunately, some phones can only be used if they are Boost Mobile phones. Sorry for any inconvenience.

Re: Samsung galaxy a6

It is a completely unlocked phone from Best Buy . I also bought a completely unlocked note9 the same day so that really doesn’t make sense
Agent

Re: Samsung galaxy a6

We understand your concern, but unfortunately, if the phone shows as not eligible on the website we cannot activate it. We can check the MEID to confirm if it is eligible if you send us a private message with the information  @Jennifer0279.