Samsung Galaxy note 8

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Samsung Galaxy note 8

Hello, I am a boost mobile user and my brother has recently upgraded to the Samsung galaxy s10 plus and gave me his old phone which is the Samsung galaxy note 8. It is unlocked already and when I try to activate it by checking the imei number it said that it was lost or stolen. Which is not because he bought it at a local phone store provider. He had it for Verizon but had it unlocked for me. So what seem to be the issue? Why can't I use the phone on boost mobile? Can anyone help me?
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Agent

Re: Samsung Galaxy note 8

Hi there, Jackskellington! Thank you for contacting us. Definitely want to look into this for you. Please send us a Private Message with your phone's DEC so we can further assist you with this. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.