Hello, @KacieDH. Thanks for reaching out. We're sorry to know that you're experiencing difficulties with your phone. We'll do our best to help. Please send us a private message with your phone number, PIN and address so we can take a look into this for you.
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".