Hi. Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. We'll do our best to help you today. Would you please be so kind to send us a private message, so we can continue assisting you? Thank you. ~AmyM25
Hello @Eddie1974 To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".