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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Samsung Galaxy S8 Plus any updates?

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Accomplice

Samsung Galaxy S8 Plus any updates?

I've been impatiently waiting to be able to active my unlocked S8 Plus on Boost. I come back and check the list of eligible phones every once and a while and check my IMEI, and to my delight, today it said my IMEI would work! Hallelujah and praise little baby Jesus!

 

So I tried to go through the process to "swap devices" and when it came time to enter the IMEI again it said there was a problem with it and to re-enter it. I know I'm entering it right, double and triple checked.

 

What's the dealio? I got so excited only to be let down again!

1 ACCEPTED SOLUTION

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Agent

Re: Samsung Galaxy S8 Plus any updates?

That SIM card is not compatible with the Samsung Galaxy S8 Plus. It is an unlocked device. You'll need to purchase a new SIM card when you Bring Your Own Phone from a non-Boost Mobile wireless provider. Your new Boost Mobile SIM card will allow you to use the Boost Mobile network. To get a Boost Mobile SIM card kit, buy online, visit a Boost Mobile store or contact your local Walmart, Best Buy, or Target for product availability. Please visit https://activate.boostmobile.com/bring-your-phone?INTNAV=TopNav:BYOP to review the information.

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9 REPLIES 9
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Agent

Re: Samsung Galaxy S8 Plus any updates?

Hi, TurangaLeela! You'll need to purchase a new SIM card when you Bring Your Own Phone from a non-Boost Mobile wireless provider. Your new Boost Mobile SIM card will allow you to use the Boost Mobile network. To get a Boost Mobile SIM card kit, buy online, visit a Boost Mobile store or contact your local Walmart, Best Buy, or Target for product availability.

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Accomplice

Re: Samsung Galaxy S8 Plus any updates?

 

Hi Fonsy,

 

I am already a Boost customer and have a sim from my iPhone 6 that I believe should work with the Samsung.  Also can you tell me why would it be telling me it's an error with the IMEI as I never got to the point of doing anything with the SIM? Thanks!

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Agent

Re: Samsung Galaxy S8 Plus any updates?

That SIM card is not compatible with the Samsung Galaxy S8 Plus. It is an unlocked device. You'll need to purchase a new SIM card when you Bring Your Own Phone from a non-Boost Mobile wireless provider. Your new Boost Mobile SIM card will allow you to use the Boost Mobile network. To get a Boost Mobile SIM card kit, buy online, visit a Boost Mobile store or contact your local Walmart, Best Buy, or Target for product availability. Please visit https://activate.boostmobile.com/bring-your-phone?INTNAV=TopNav:BYOP to review the information.

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Accomplice

Re: Samsung Galaxy S8 Plus any updates?

Okay, thanks, I can do that.

 

Do you have any insight on the IMEI error message?

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Agent

Re: Samsung Galaxy S8 Plus any updates?

It could be that the device has to be added to the Boost system.

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Accomplice

Re: Samsung Galaxy S8 Plus any updates?

Please confirm.... A factory bought, oem, unlocked, galaxy S8+, can be activated on the boost mobile network by installing a new sim card bought from a boost store? If so, would it be the sim card for the S8? Or is it a sim card specifically for the S8+m
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Agent

Re: Samsung Galaxy S8 Plus any updates?

Hey there, @TurangaLeela! Thanks for contacting us. Only the Samsung Galaxy S8+, open market and unlocked by OEM is compatible with us. Are you interested in activating one? If so, we suggest you to ensure the phone's compatibility by accessing this link: http://boost.co/2x0MEbS.

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Accomplice

Re: Samsung Galaxy S8 Plus any updates?

I have already done that and it said the phone was eligible. But there is apparently some other issue with the phone because no one can figure out how to make it work on Boost's network.

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Agent

Re: Samsung Galaxy S8 Plus any updates?

Hey there, @TurangaLeela! Are you still unable to activate the phone? If so, please send us a private message with your phone number, PIN, device IMEI and ICCID (SIM card numbers) to further assist you.