The J7 Refine is th worst phone I have ever had. I have to restart 6 or 7 times daily so I will know that phone is working. I never know if it is working or not until I try to get or call and find out it has lost connection. This phone belongs in the trash heap!
Hello there, @chipster5150! Sorry to hear about your experience with the phone. As part of the troubleshooting steps, have you attempted to update the PRL and Profile from the Settings?