Hi there, Joshrobert69! Please go into your settings and make sure that any "Data Saving" or "Data limit" options are turned Off. Let us know if the issue persists after that.
Hmm - That doesn't sound right. Let's take a closer look! Please send us a private message so we may work directly with you.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
@Joshrobert69 For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.