Samsung Galaxy J7 Refine Unable To Receive Text Or Calls When WiFi Is On

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Groupie

Samsung Galaxy J7 Refine Unable To Receive Text Or Calls When WiFi Is On

I have a question i updated my phone to the latest update and all when i received my new phone before placing calls or texting. Lately i can't get any texts or calls when its connected to wifi. I live in an area that i need to receive texts or calls at all times cause we occasionally get tornado watches/extreme warning and its really scary if i don't get anything when im sleeping. I don't wanna wake up across the border near a taco truck since my phone didn't go off but tacos do sound good right about now. 

 

I been reading up and people are suggesting to reset the phone

Select APN *all grayed out

updated my PRL when i got the phone

Disabled virus scanner since it was draining my battery for unknown reasons with the screen off*100% to 55% just by checking the time while at work now 100% to 98% with it disabled

34 REPLIES 34
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Agent

Really sorry to hear about this, @pwlong19. We want to take a look into this for you. To further research, please send us a private message with your phone number, PIN, IMEI and ICCID (SIM card numbers).

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

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Enthusiast

Honestly, I am very unset and considering leaving Boost after Just 1 month.    

My husband was convinced by the sales rep in the Boost store to get the Samsung J7 refine when they had no  Iphone 6s in stock that were on sale at the time.   The J7 has been nothing but problems from almost day 1.  The phone freezes every time he gets a call or  sometimes even a text.  If he is in an app at that time  - it freezes .  It wont even show the screen for him to answer the call until after the person has hung up. 

 

I have called the store - sorry we can't help you did not get the insurance(that I was not offered.) and it was more than 7 days from purchase.  Call Samsung - contacted Samsung Warranty - It has a 12 month Warranty  - We got it on 09-01-18.  Performed the reset.  

no help keeps freezing.  Went to another  Boost mobile.   - They offered to sell me an IPhone for 249.00 if I added a line.  or told me how to reset the phone again.  - Did it again - changed it to CDMA  - Still freezes . 

 

Spent 3 hours trying to talk to Customer Support at Boost Mobile.  Was hung up on twice when I was bring transferred.   The last call lasted over an hour the first person transferred me to an account specialist, who  cause I mentioned I was also unhappy with my Lg even though the main reason for the call was about the Samsung than transferred me to LG technical support.  They than transferred me Sprint Pre-paid customer service who transferred me back to the main line for Boost.  After I entered all my information into the automated menu for the 5th time tonight, I was then disconnect by the system once again. 

 

 Can someone please help with these issues ?  At this rate I simply want to exchange the phones as I think I have wasted enough time trying to fix issues I should not have in brand new phones. 

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Accomplice

Sounds familiar. Samsung wants me to send my brand new j7 in for over a week. What do I do for a phone now?
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Agent

Hey there, Gweani! We're concerned about your feedback. Please give us the opportunity to turn your experience into a positive one. Please send us a Private Message with your phone number, PIN and more details about the situation.

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Enthusiast

I sent you a private message but have heard nothing back so far.... 

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Agent

Hi, Gweani. We apologize for the inconvenience. Can you please try to send us the private message again? To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.

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Enthusiast

Hello JohnJ7

 

I tried forwarding the message to you and get this error:  Error Msg.JPG

 

At this point dealing with Boost is an exercise in Frustration 

 

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Agent

Sorry for the inconvenience. Please, close your account on our Community forum, restart the browser and try to send a private message again. If the problem persists, please let us know.

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Enthusiast

I am having the same problem with my Samsung Galaxy J7 Refine. It is the phone. I had not problem with my old phone that was like 2 years old, and Boost. Now, I keep not getting texts and calls. I have to keep restarting my phone, and I am getting paranoid that I am missing important calls from work. Also, I tried the supposed solution in this feed, and it did not work! I don't know or think it has to do with whether or not I have Wi-Fi because sometimes it works with Wi-Fi, and sometimes it doesn't. It is just random.

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Agent

Sorry to hear that, @amberjo523. Thanks for stopping by. Let's take a closer look at this. Can you please send us a private message with your phone number, PIN, and full address so we can check this thing out?

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".