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Samsung Galaxy J7 Refine Unable To Receive Text Or Calls When WiFi Is On

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Groupie

Re: Samsung Galaxy J7 Refine Unable To Receive Text Or Calls When WiFi Is On

I have a J7 Refine as well. I've been with boost for 2 years and never had a problem until I did boost up and got this phone. My fiance has an iPhone 6 and is under my plan, she never had a problem with her service until I got this phone. So this will be my last month with boost. They got me on this one. Being a loyal customer, they should have did something about it. Service sucks now.
Enthusiast

Re: Samsung Galaxy J7 Refine Unable To Receive Text Or Calls When WiFi Is On

Wow. Why does this say solved when it is obviously not solved.

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Agent

Re: Samsung Galaxy J7 Refine Unable To Receive Text Or Calls When WiFi Is On

Hello amberjo523. We've replied to your private message. Please check your inbox.

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Groupie

Re: Samsung Galaxy J7 Refine Unable To Receive Text Or Calls When WiFi Is On

The J7 Refine is th worst phone I have ever had. I have to restart 6 or 7 times daily so I will know that phone is working. I never know if it is working or not until I try to get or call and find out it has lost connection. This phone belongs in the trash heap!

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Agent

Re: Samsung Galaxy J7 Refine Unable To Receive Text Or Calls When WiFi Is On

Hello there, @chipster5150! Sorry to hear about your experience with the phone. As part of the troubleshooting steps, have you attempted to update the PRL and Profile from the Settings?