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Samsung Galaxy A10e activation error

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Groupie

Samsung Galaxy A10e activation error

I just bought a new Galaxy A10e from walmart and tried to set it up online with a new number and as a new customer. It give me the authentication error when i try. I dont understand how a phone purchased with your logo slapped all over it cant be activated because it is locked by sprint. Please help?

 

14 REPLIES 14
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Agent

Re: Samsung Galaxy A10e activation error

Hello bhalter281. Definitely wanna look into that for you. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.

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Groupie

Re: Samsung Galaxy A10e activation error

Hi I'm having the same type of trouble with my new samsung a20 as well. I bought one and had problems getting it started then all of a sudden it worked but my fingerprint sensor was messed up so I exchanged for a new one and now it says activation error when it try's to start up at first and it says this device is unavailable to swap when I tried to swap
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Agent

Re: Samsung Galaxy A10e activation error

Sorry to hear that, Orlandod218. Please send us a private message with the account phone number, pin code, IMEI/DEC, and the SIM card number. 

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Groupie

Re: Samsung Galaxy A10e activation error

Do I have to pull the sim card out to get the sim card number?
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Agent

Re: Samsung Galaxy A10e activation error

It could be in the device settings, ICCID number. 

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Groupie

Re: Samsung Galaxy A10e activation error

I just purchase a Samsung galaxy A10e and I am having similar problems I am trying to activate as a new customer and cannot
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Agent

Re: Samsung Galaxy A10e activation error

Hi there, @JohnLee! We're sorry about the hassle. Please send us a private message with the MEID of the phone and ICCID/SIM card number to review this for you.

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Groupie
Groupie

Re: Samsung Galaxy A10e activation error

mine also is not working

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Groupie

Re: Samsung Galaxy A10e activation error

I am having a very similar issue as this with a new Galaxy A10e I purchased. Phone cannot connect to Boost's mobile network.