I just bought a new Galaxy A10e from walmart and tried to set it up online with a new number and as a new customer. It give me the authentication error when i try. I dont understand how a phone purchased with your logo slapped all over it cant be activated because it is locked by sprint. Please help?
Hello bhalter281. Definitely wanna look into that for you. Please send us a private message so we may work directly with you.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
Sorry to hear that, Orlandod218. Please send us a private message with the account phone number, pin code, IMEI/DEC, and the SIM card number.
Hi there, @JohnLee! We're sorry about the hassle. Please send us a private message with the MEID of the phone and ICCID/SIM card number to review this for you.