Samsung A10e text message fail

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Newbie

Samsung A10e text message fail

Purchased a Samsung A10e, everything works well accept when sending text message.  Not all text messages fail, however, a good percentage does.  Any advice on how to resolve the issue would  be greatly appreciated.  

4 REPLIES 4
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Agent

Hi, krb2. Please follow these steps on your phone: 
1- Select Settings.
2- Scroll to then select System Update
3- Select Update Profile. May also appear as Update Data Profile.
4- Update Profile - The network is preparing your services. Please wait displays 
5- Power cycle your phone.

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Newbie

Followed steps provided, seems to be working.  Will let you know if anymore problems w/outgoing text messaging

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Accomplice

yes i was wondering how does one get the phone activated i got an A10 e last week  and was waiting to be able to try to get it activated.. and so i tried 4 or 5 times last night .. and once this morning then again 3 times.. rather 4 times when i got home..and... it keeps saying that " something did not go as smoothly as we thought " and to try again.. it didnt say what.. and  there was nothing i did wrong when i put my information in.. everything was fine and just about to be activated.. when it suddenly gave that message.. and its not going to matter how many times i try again.. it will keep doing the same thing.. and the .. thats about it .. but it did the same thing from the phone itself and on the computer

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Agent

Hi there Crusader37. Thanks for contacting us. We'll be happy to help. 

 

Please, send us a private message with the phone number and PIN to check the account if you have one, and also send us the IMEI for the cell phone.