Hi there, Robrog8999! Sorry to hear that. Definitely want to look into this for you. The network mode can be set on LTE/CDMA to switch from 3g to LTE automatically. CDMA only will set the phone on 3G only. Please send us a private message so we may review the account.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Hey there, @eduarlo8! We're sorry to hear that. Please send us a private message with your phone number, PIN and full address where this occurs. In order to send a private message, just click on my name, then select the option that says "Send this user a private message".