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Problems swaping phone num

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Groupie

Problems swaping phone num

I have two boost movile phones, (the older one is a samsung j7 and the newer one is a samsung a20 that I already use for one month, I want to discard the older device but want to keep the number, I tried to swap the phone num to the newer device , however site bring error about device not elegible. Using calling option bring me error about imei not found
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Agent

Re: Problems swaping phone num

Hello, @dcuevas. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

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Agent

Re: Problems swaping phone num

Hello, @dcuevas. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

View solution in original post