Problem swapping phone

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Accomplice

Problem swapping phone

ICCID error we had trouble processing your ICCID.

 

Swapping from LG stylo 2 to samsung galaxy s10e

 

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9 REPLIES 9
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Agent

Re: Problem swapping phone

Hi, Kyle383. Did you swap the SIM cards?

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Accomplice

Re: Problem swapping phone

The Sim card is still in my old phone

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Agent

Re: Problem swapping phone

Is the samsung galaxy s10e a Boost Mobile phone?

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Accomplice

Re: Problem swapping phone

It was a "factory unlocked" phone I bought new, I didn't buy it from boost
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Agent

Re: Problem swapping phone

Did you buy the compatible SIM kit? Did you confirm if the phone is compatible?

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Accomplice

Re: Problem swapping phone

using the look-up at https://activate.boostmobile.com/bring-your-phone
it says my phone is compatible, how can I tell if my current sim will work? The s10e requires SIMOLW516TQ it says
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Agent

Re: Problem swapping phone

Could you send us a screenshot of the error message? 

 

Are entering the SIM card number (ICCID)? 

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Accomplice

Re: Problem swapping phone

I went to a local boost store a bought a new sim, it seems to have worked

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Agent

Re: Problem swapping phone

I see. It seems that the previous one wasn't compatible.