Phone swap trouble

Enthusiast

Phone swap trouble

I swapped my phone and the sim card is recognized but I'm not getting service.

Can I have some help?
7 REPLIES 7
Agent

Re: Phone swap trouble

Hi, username1234. Let's do some investigating. Did you swap the SIM card?

Enthusiast

Re: Phone swap trouble

The sim card I had is in the new phone.
Agent

Re: Phone swap trouble

SIM cards may not be shared between two devices. Each SIM card is assigned to a transceiver (device) and paired together. Users may not simply pop a SIM card out of one device and use it immediately in another device. This is known as 'pop and swap'. Boost Mobile specifically activates and checks for the paired equipment when connecting to the Sprint network.

Enthusiast

Re: Phone swap trouble

I swapped the phone online through boost first and then put the sim in the new phone. I also bought the new phone from the boost store.
Agent

Re: Phone swap trouble

Are you using the SIM card that you got with the phone?

Enthusiast

Re: Phone swap trouble

I'm using the sim card that I had previously. I put my old sim card into my new phone after swapping devices online first.
Agent

Re: Phone swap trouble

SIM cards may not be shared between two devices. Each SIM card is assigned to a transceiver (device) and paired together. Users may not simply pop a SIM card out of one device and use it immediately in another device. This is known as 'pop and swap'. Boost Mobile specifically activates and checks for the paired equipment when connecting to the Sprint network.