Phone swap not working


Phone swap not working

I recently joined the 4 line family plan for boost mobile and I want to swap the sim card from the boost mobile phone to my own phone.

I followed the steps online entering the imei number, the iccid number but it gives me the error "we had trouble processing iccid"
All the numbers are correct but it won't let me swap.
The phone i am swapping to is a samsung galaxy s9+
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Re: Phone swap not working

Sorry about the hassle, @Klorenzo11! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.