Hi there, Janecita. Thanks for contacting us. We're sorry for the inconvenience with the delivery.
Please, send us a private message with the order number, phone number and PIN.
We're sorry about that. Again, the address can't be changed to an address different to the billing address. In this case, if the phone's been returned back to the sender, a refund would be issued. If not, you need to file a police report and contact us back