No worries! We can definitely help you out with that, shovarani. Just send us a private message with your phone number, pin code and ICCID/SIM card number to review this.
So sorry to hear that, @Fefe23. We'd like to take a closer look at this. Can you please send us a private message with your phone number, PIN, IMEI and SIM card numbers from the new device activated?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".