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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Phone Not Eligible for Swap

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Newbie

Phone Not Eligible for Swap

I recently got a replacement phone for my Samsung Galaxy J3 phone, and in the process of swapping my service over to the new model on the website, it says it's not eligible for the swap.

 

Am I missing something here? Both phones are the same model, so my service should still be able to work on it, right?

2 REPLIES 2
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Agent

Re: Phone Not Eligible for Swap

Hi sytaylo!

 

That depends on whether the phone is compatible with Boost Mobile or not. To look into that, please send us a private message with the following information:

 

 - Device IMEI Number

 - SIM ID

 - Phone Number

 - Account Pin

 

We'll be glad to assist you with that.

 

EdwinRG.

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Groupie

Re: Phone Not Eligible for Swap

Hi!

My phone is having the same problem. I purchased it with BOOST to make sure it was compatible. I don't have a number to call, and I don't know how to send a private message. Please HELP!!!!

-Virginia Martinez