No data after swapping phone

[Remphz]

Hi I switched to a s8 plus. The texting and calling works but the data to go online doesn't work. I did reset it by dialing the numbers but it's still not working. When I try to update the prl it gives me error 6500. Help?

[Frankt]

We understand your frustration, @Remphz, & we apologize for the inconvenience! Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.