No SIM card S7

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Accomplice

No SIM card S7

Hi.

I have a Galaxy S7 that I've had no issues with for almost 2 years, but now I am not able to use the phone. A couple of days ago I got an invalid SIM card error and when I rebooted my phone, I was able to use it for about 15 minutes before the no data would appear so every time the error showed up, I just kept rebooting . Then this morning I got an error that said no SIM card but when I took out the slot for where the SIM card is located, I found there was no SIM card but there had never been on since I purchased the phone. I tried rebooting several times but I haven't been getting any data connection and just kept getting the SIM card error and now I can no longer use my phone. After the last reboot this came across my screen:  "Attention  Power off your device, insert the service provider UICC that came with the device, then power on the device."  I have no idea what to do and am at the hospital with my mother and really need to have communication with my family so I would really appreciate help with this issue.

Thank you in advance for your help!

Davis

13 REPLIES 13
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Accomplice

Hi,

I just found the SIM card for my S7 and now I get a message that says "The SIM card has locked. Please power cycle the device and if the problem persists contact Customer Service."  I turned off the phone 3 times and it will let me use the phone and text for a few minutes and then the message reappears. The drop screen also says "Invalid SIM card."  What can I do now to make my phone workable again.

Thank you!

Davis

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Agent

Hello, @mobilitytrainin. Let's take a closer look. Please, send us a private message with your phone number, PIN, IMEI of the phone and the SIM card numbers.

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

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Accomplice

I received an email stating that I received a private message but I don't know where to find the private messages.

 

Thank you,

 

Davis


@RossyC wrote:

Hello, @mobilitytrainin. Let's take a closer look. Please, send us a private message with your phone number, PIN, IMEI of the phone and the SIM card numbers.

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 


 

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Agent

The email notification should have a link included. Just click on the link to access the private message.  Alternatively, click on your profile picture, then click on the envelope to access the inbox.