So sorry to hear about this experience, @Lbeltr. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.
Hi Lbeltr! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends.
We are sorry to hear that you are experiencing network issues on your area. Please send us a private message so we can verify the network status and assist you. To send a Private Message, click my username or picture, then click "send this user a private message".