Motorola e4 plus Invalid SIM Error on replacement device

Accomplice

Motorola e4 plus Invalid SIM Error on replacement device

Hi! I sent my moto e4 plus in to have warranty repair done and today i received my replacement device. I put my original sim card in and had full bars upon startup and then it said configuring service, then "invalid sim card" and i have no idea what to do, the replacement has a new sim card in the box but i want to keep my number. Amd i dont know yet if my old phone is coming back, kuz im clueless on how the repair and exchange thing works. So anyway everything was backed up and came up just fine except the sim card thing.
4 REPLIES 4
Agent

Re: Motorola e4 plus Invalid SIM Error on replacement device

We definitely want to get this figured out for you ASAP. Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the phone, and the ICCID/SIM card number. 

Accomplice

Re: Motorola e4 plus Invalid SIM Error on replacement device

How do i do a private message?
Agent

Re: Motorola e4 plus Invalid SIM Error on replacement device

Hello there modustee. To send us a Private Message click on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number.

Accomplice

Re: Motorola e4 plus Invalid SIM Error on replacement device

Good to go! Thank, you a have been fabulous!⭐