Hello, @pwlong19. Thank you for stopping by. We're sorry to know you're having issues with the service. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.
So sorry to hear that, @Jennflesher. We definitely want to look into this for you. Can you please send us a private message with your phone number and PIN?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hello, Jennflesher! We apologize for the inconvenience. We'd love to help! Please send us another private message so we can take a closer look.
To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.