Issue with a Galaxy A20

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Newbie

Issue with a Galaxy A20

I just got an activated by Galaxy A20 last night. 

 

Everything seems to be going ok except one thing. I can only connect to the internet while on Wifi - I can still make and receive calls and send and receive text messages. However I cannot connect to data. 

 

Kind of defeats the purpose of having the phone when I can't use my GPS or use any of my apps. 

 

Does anyone have any ideas? 

3 REPLIES 3
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Agent

Sorry to hear that, malone7384. We definitely want to get this figured out for you. What error message are you getting when trying to use the data without Wi-Fi? Is the Mobile Data turned on? 

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Newbie

The only message that I get is that there is no network connection. 

 

I have tried the trick of turning off mobile data and then turning it back on. 

 

I even found a trick that said to turn on airplane mode - wait 1 minute and then turn it off. If that didn't work, turn on Airplane mode and turn phone off for 1 minute and then turn it back on and turn off Airplane mode. 

 

So far nothing has worked. 

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Agent

Understood. Please, send us a private message with your phone number, PIN, the IMEI and the SIM card numbers from the new phone.

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".