Hi there, Julies5. Thanks for contacting us.
To unlock a cellphone, it has to be activated at least 12 months. It cannot be reported lost/stolen. If it complies with this requirements, you just have to get in contact with us over the phone or through private text message with the phone number and PIN to confirm and proceed.
Hi, @Julies5. Please send us a private message with the MEID and the account information to verify if the phone is eligible to be unlocked.