I'm having trouble swapping devices

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Groupie

I'm having trouble swapping devices

After my phone was stolen a while ago, I suspended the account and ordered a  new one from the boost mobile website.

 

After entering the serial number and iccid, it gives me an error that read

 

"Cannot find the subscription info for subscriber [].

Application processing error"

 

Does anyone know how to fix this?

13 REPLIES 13
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Enthusiast

i have the same problem im trying to swap my iccd number from my sim card to my used iphone 7 plus straight from boost but its giving me an error

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Agent

Hi there, @lsanc21. Sorry to hear that. Please send us a private message with your phone number, pin, MEID and SIM card number.

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Enthusiast

hey im having the same issue to with my phone can someone help me out?
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Agent

Hi there, lsanc21. Thanks for contacting us. 

 

Please, send us a private message with the IMEI or DEc, phone number and PIN to check the account.