I'm having trouble swapping devices

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Groupie

I'm having trouble swapping devices

After my phone was stolen a while ago, I suspended the account and ordered a  new one from the boost mobile website.

 

After entering the serial number and iccid, it gives me an error that read

 

"Cannot find the subscription info for subscriber [].

Application processing error"

 

Does anyone know how to fix this?

1 ACCEPTED SOLUTION

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Agent

Hey there, @venomr! Thanks for contacting us. Probably, the account is still suspended and it could be the reason why you are having issues. Could you please send us a private message with your phone number and pin? We'd love to help!

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13 REPLIES 13
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Agent

Hey there, @venomr! Thanks for contacting us. Probably, the account is still suspended and it could be the reason why you are having issues. Could you please send us a private message with your phone number and pin? We'd love to help!

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Hi my name is Bob Richards  I'm trying to swap my phone out to my stylo 2 phone  can you please help me out?!

 PLEASE AND THANK YOU BEEN TRYING TO DO THIS FOR 2 DAYS NOW SO IT' KILLING ME WITHOUT MY PHONE! 

THANK YOU 

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Agent

Hey there, Bob! We can definitely help you with that. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

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Groupie

hello

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Agent

Hi there! Sorry to hear that you’ve been experiencing this issue! We’d be happy to help. Please send us a private message with the phone number, pin and DEC or IMEI of the phone so we can assist you. 

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Groupie

My account was suspended. I just need to know my account number
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Agent

Hello, dpeel. We can definitely help you out with this. Can you please send us a private message with your phone number and pin code?

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Groupie

I’m having the same issue. I entered the info and it said the swap was successful but now neither device has service. Help!
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That’s interesting. How about we take a closer look? Can you please send me a private message with your phone number and PIN, together with the IMEI of the device you will like active on the account?

 

To send me a private message, please click on my username and select to send a private message.