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I have Samsung J3 (2016) Put pin for lock screen and want to have none but cannot change to no pin

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Accomplice

I have Samsung J3 (2016) Put pin for lock screen and want to have none but cannot change to no pin

I put a PIN on my lock screen but now want to take it off.  But when I go to settings, the place to click on "None" for type of security is not highlighted to click and I no longer want the pin security....how do I delete it?

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Agent

Re: I have Samsung J3 (2016) Put pin for lock screen and want to have none but cannot change to n...

Try going to Settings > Security > Clear credentials. Might also be under Settings > Security > Certificate management > Clear credentials. Let us know how it goes.

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8 REPLIES 8
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Agent

Re: I have Samsung J3 (2016) Put pin for lock screen and want to have none but cannot change to n...

Hi there! Definitely wanna look into that for you. Have you turned on device encryption? 

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Accomplice

Re: I have Samsung J3 (2016) Put pin for lock screen and want to have none but cannot change to n...

no....no encryption

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Agent

Re: I have Samsung J3 (2016) Put pin for lock screen and want to have none but cannot change to n...

Was the PIN on the lock screen added due to an app that you downloaded?

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Accomplice

Re: I have Samsung J3 (2016) Put pin for lock screen and want to have none but cannot change to n...

No...the PIN was always there to click on....right now the two options, "None" and "Swipe" are not highlighted so cannot click them

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Agent

Re: I have Samsung J3 (2016) Put pin for lock screen and want to have none but cannot change to n...

It will require you to enter the PIN again before changing the lock method. Does it let you change to pattern? 

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Accomplice

Re: I have Samsung J3 (2016) Put pin for lock screen and want to have none but cannot change to n...

I tried to change it to pattern and that worked but it still would not allow me to change to "none"

 

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Agent

Re: I have Samsung J3 (2016) Put pin for lock screen and want to have none but cannot change to n...

Try going to Settings > Security > Clear credentials. Might also be under Settings > Security > Certificate management > Clear credentials. Let us know how it goes.

View solution in original post

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Accomplice

Re: I have Samsung J3 (2016) Put pin for lock screen and want to have none but cannot change to n...

Oh My God!   You are a genius!      I have been on the phone with Boost for over 45 minutes and they could not help!    You did it!!   Thank you so much!