Help with a network unlock

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Help with a network unlock

My phone was supposed to have been networked unlocked last month. I have a new sim coming but when I go into my settings and goto system updates then uicc unlock it still says my device is locked to Sprint. Help please!
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Agent

Re: Help with a network unlock

Hi, Erikmagnuson320. Please send us a private message with the account phone number, pin code, and the IMEI.