For nearly a week I have not been able to use my mobile data or send/receive MMS. I have tried resetting the phone, clearing caches, using the ##72786# reset, and resetting the network. Nothing is working and I am missing important messages from my employees and vendors. My account is completely up to date so there should be no reason I cannot use my mobile data. Ever since the merger I have had issues with my phone and service.
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Hi there, Karinklc38! We're aware of this issue affecting several customers and our network engineers are currently doing all they can to have it resolved as soon as possible. A known workaround is going into Settings > Mobile Networks > Network mode > Select CDMA. This will switch the phone to 3g. You can change this setting at any time. Let us know if the issue persists while on 3g.
I have been having this exact same issue since July! Boost has been giving me the runaround and I have tried every code and even did a factory reset!! It still won't work right! They kept blaming Samsung until I took my phone there and had a diagnostics ran on it and was told it was BOOST's NETWORK!! When I called and told them they argued with me assuring it was not the case or my phone would not work at all!! There's a lot more to this issue but you get the point. I am drained and tried getting another service, long story short Boost would NOT unlock my phone because I haven't had it for a year yet!!! I asked them what difference does it make if I pay it off and they told me it's their policy!! I am beyond LIVID and ready to take matters to a more serious step!!
I have been having the same problem for a couple of weeks., suddenly unable to receive or send MMS messages on two different Samsung Boost phones that I've been using without problems for a couple of years.
I have found a solution that works on both my Galaxy J7 Perx phone and my Galaxy S8 phone. Here's what worked for me, so that I can now receive MMS messges and ALSO keep my 4G LTE service (with the network mode set back to "automatic" instead of the slower "CDMA," which I had to use for the weeks before I figured this out).
The solution for both phones involved going into "Settings" and turning on "Developer Mode." This opened up a "Developer Options" category in the Android Settings, which allowed me to toggle on a switch called "Keep Mobile Data turned on - Keep Mobile data turned on at all times, even while WiFi is in use, to make it quicker to switch networks."
Once I had toggled this switch "on," I went back to "Connections / Mobile Networks" and reset the network mode to "Automatic." When the phone restarted, I once again had 4G LTE service and my MMS messages were working as they have for years.
This is how I turned on "Developer" Mode on each of my phones. Perhaps it would be different on yours, but it should be similar. I navigated to "Settings," then went to the bottom of the list and opened "About Phone." There I opened "Software Information" and tapped 7 times on "Build number." This put the phone into Developer Mode. I then went back to Settings and discovered that there was now a category at the bottom of the list of Settings called "Developer Options." This is where I found the toggle for "Keep Mobile data turned on."
I hope this might work for some of you who are having this MMS problem. It took me a lot of sleuthing to figure this out. Good luck!
THANK YOU!!!!! This is ABSOLUTELY the only thing that's actually worked for me. I was losing my mind over how insane this stupid problem has been. It's a basic function of cellular tech, shouldn't be such a hassle. Whoever you are, post this somewhere everyone can see it cause I guarantee you there are 500 more people out there about to throw their phones across the room lol.