For nearly a week I have not been able to use my mobile data or send/receive MMS. I have tried resetting the phone, clearing caches, using the ##72786# reset, and resetting the network. Nothing is working and I am missing important messages from my employees and vendors. My account is completely up to date so there should be no reason I cannot use my mobile data. Ever since the merger I have had issues with my phone and service.
Thanks again for the information. So to clarify, although you have a BYOD policy, you can't guarantee that I'll be able to use MMS with any device I bring in under the BYOD policy, even if I use Boost's online tool to check the phone and the online tool tells me it will work?
Features and network experience may vary based on device and/or original phone carrier. Not all plan services or device features may be available including International Roaming, Mobile Hotspot, MMS (multi-media text messages), some browsers, some Boost Mobile products, or eCare (native account management applications).
Visit https://www.boostmobile.com/bring-your-phone.html?intnav=TopNav:Phones:BringYourPhone for more details.
Hey there @drwood23714 We apologize for the inconvenience. Please, send us a private message, so we can further assist you.
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".
I just changed mine to CDMA and it did not affect the sim card once reset. I was able to read my MMS. I have the same problem as the OP, which started a few months ago also. Boost will not take responsibility. I should not have to take my phone off of wifi to receive MMS. I have spoken to them also and tried all the generic resets. Again, they won't admit they have a problem. I understand MMS comes in via Cell towers, so Boost rep stop repeating that. Plain and simple, MMS will not open if wifi is turned on; I should not have to turn off my wifi to receive MMS.