For nearly a week I have not been able to use my mobile data or send/receive MMS. I have tried resetting the phone, clearing caches, using the ##72786# reset, and resetting the network. Nothing is working and I am missing important messages from my employees and vendors. My account is completely up to date so there should be no reason I cannot use my mobile data. Ever since the merger I have had issues with my phone and service.
Sorry you're having troubles too. Read the other recent threads on this board there's a lot of it right now. It seems to have been created by the Android update on August 5th. there's a workaround to dial ##SCRTN# and reset the network settings on the phone. But for a lot of us that works for maybe an hour and then we have to do it again and again and again.
I am starting to shop for a different phone and carrier. This has been going on for a month and there is no end in sight. Makes me wonder if the new T-Mobile ownership is deciding to get rid of Boost altogether...
Hello- I am also going to start looking if it continues. It just stinks because I have to buy 2 new phones, sine my son is on my account. But I agree its not getting any better. Should I try that ##SCRTN#? what will that do?
Hi there! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends.
Sorry to hear that you are experiencing this. Could you please tell us if your Samsung S8 phone is showing the VoLTE option? You should be able to see it on Settings> Connections> Mobile networks.
Thank you. Your phone uses the mobile data to send MMS messages. Your phone should automatically use the mobile data to send the MMS even when connected to WiFi. We would like to access your account to verify the network settings. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".
Just for anyone who reads this, I did PM with the Social Care reps. While I am appreciative of their intentions, the suggested solution was to do the ##72786# again.
So I did, but that still has not fixed the problem or changed anything that I can see.
So for now I have switched my phone to "CDMA" network mode, which seems to make the phone function correctly, but restricts it to only the 3G network. Until a better fix is offered.
Hi. Thanks for contact us. Some devices are manufactured to receive and send Multimedia Messages (MMS) while connected directly to the carrier's network. If you have any other question or concern, feel free to reply.