Hello! I have researched this on the Boost website, and the internet in general, and now on this Boost Community. Numerous times I have reset the network settings on the phone, done the SCRTN reset, updated Profile and PRL, and other things. But still I have this problem.
I can no longer send or receive MMS messages (so texts including pictures, or texts to/from multiple other contacts) if my Wi-Fi is turned on.
* For messages I try to send, I see the spinning circle that they are trying to send, but they eventually fail and won't send unless I turn off my Wi-Fi and try again. Then it happens, although often slowly.
* For messages I receive, I get a text placeholder that tells me I have a message to download. I have to turn off my Wi-Fi, click on the message, and wait for it to show on my phone.
Through trial and error I have discovered that if I set my phone to "CDMA" (3G) as opposed to CDMA/LTE, then it seems work even if Wi-Fi is on, but is of course slow when using network data.
I have seen on other posts that the Android 9 update caused LTE issues on Samsung Galaxy phones and wonder if this is a related issue.
Is there a fix, so that I don't have to choose between constantly toggling Wi-Fi on and off OR restricting my phone to 3G data speeds?
Hello- I am also going to start looking if it continues. It just stinks because I have to buy 2 new phones, sine my son is on my account. But I agree its not getting any better. Should I try that ##SCRTN#? what will that do?
Hi there! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends.
Sorry to hear that you are experiencing this. Could you please tell us if your Samsung S8 phone is showing the VoLTE option? You should be able to see it on Settings> Connections> Mobile networks.
Thank you. Your phone uses the mobile data to send MMS messages. Your phone should automatically use the mobile data to send the MMS even when connected to WiFi. We would like to access your account to verify the network settings. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".
Just for anyone who reads this, I did PM with the Social Care reps. While I am appreciative of their intentions, the suggested solution was to do the ##72786# again.
So I did, but that still has not fixed the problem or changed anything that I can see.
So for now I have switched my phone to "CDMA" network mode, which seems to make the phone function correctly, but restricts it to only the 3G network. Until a better fix is offered.
Hi. Thanks for contact us. Some devices are manufactured to receive and send Multimedia Messages (MMS) while connected directly to the carrier's network. If you have any other question or concern, feel free to reply.